1. Which monster dolls do your clothes fit?

Our clothes are designed to fit Version 1 and Version 2 dolls.

2. Does the item come with a doll?

No, our products include only the clothing, bags, jewelry, or accessories. Dolls are not included with any purchase.

3. What types of products do you sell?

Labudeluxe specializes in accessories for monster dolls, including:

• Clothing

• Bags

• Jewelry

• Shoes

Each item is designed with attention to detail to elevate your doll’s fashion.

4. How do I place an order?

Simply browse our collection, add items to your cart, and proceed to checkout. Once your order is placed, you will receive a confirmation email.

5. How long will it take to process and ship my order?

For Canada: Processing time is 3-5 business days, and delivery takes 2-5 business days.

For the US: Processing time is 3-5 business days, and delivery takes 5-7 business days.

For International Orders: Processing time is 3-5 business days, and delivery takes 7-14 business days.

 Please check Shipping Policy for more details.

6. How much does shipping cost?

Canada-wide shipping: $4.99

US & International shipping: $11.99

7. Can I track my order?

Yes. Once your order ships, you will receive a tracking number via email. If you do not see your confirmation, check your spam folder.

8. What should I do if my order is delayed?

Once shipped, we cannot control carrier delays. Please use your tracking number to check your package’s status. If your order has not arrived within the estimated timeframe, contact us for assistance.

9. What is your return and exchange policy?

Returns:

Returns are accepted within 14 days of delivery.

Items must be unused, in original condition, with tags and packaging intact.

Customers are responsible for return shipping costs.

Refunds:

Once we receive and inspect your return, we will process your refund to the original payment method.

Refunds may take 5-10 business days to appear on your statement.

Exchanges:

We do not offer direct exchanges. If you want a different item, please return your original purchase and place a new order.

If you receive a defective, contact us immediately for a replacement along with proof.

10. How long do preorder items take to ship?

Preorder items may take up to 2 weeks for processing before shipment. Tracking details will be sent once shipped.

11. How do I contact customer support?

For any questions or assistance, contact us at:
Email: labudeluxe@gmail.com